Sometimes speaking up is a great idea.
After my last blog about our ridiculous experience with the nurse after our anatomy scan, I wrote a “review” of our experience that went directly to my OB’s practice (not a public Yelp review). I got a call on Friday from someone named Jacy who is a team lead nurse and left a voicemail– I couldn’t call her back because we were in North Carolina setting up for my best friend’s wedding and I got basically 0 reception at the venue. Anyway, when I returned I called her back- and we had a great conversation! She thanked me so much for providing feedback, apologized profusely, and even laughed at some of my stories. I forget which one of you mentioned Candid Camera or Punk’d, but she basically said the same thing!
Turns out the “nurse” is actually a Medical Assistant not a RN or LPN. She has been there for 2 weeks and came from working in some hospital’s emergency room. She has been placed under direct supervision now until her training is more adequate. And, what’s more, we have a note on our file that we are to be given the other staff nurses, not her. So that avoids future awkward moments.
The best part is she had our file in front of her and confirmed Little Rabbit is “just perfect.” Her 40th percentile is a great place to be, and my cervix, at 40 mm, is perfect and “pretty much rules out very preterm labor.” It was wonderful to hear, from someone competent.
Just goes to show, speaking up and letting people know when your care is subpar, as long as the practice or clinic is otherwise responsible, is a great idea.